Privacy Policy

1. Introduction

At jianlienterprise.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

2. Information We Collect

When you use our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Credit/debit card details (processed securely by our payment gateway provider; we do not store payment details).
  • Order Details: Items purchased, order history, and transaction details.
  • Technical Data: IP address, browser type, device information, and website activity (collected via cookies).

3. How We Use Your Information

We use the collected information for:

  • Order Processing: To fulfill and ship your orders.
  • Customer Support: To respond to inquiries, process returns, and manage exchanges.
  • Marketing: To send promotional emails (only if you have opted in).
  • Website Improvement: To analyze website performance and enhance user experience.

4. Data Protection and Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. Our website uses SSL encryption to ensure secure transactions.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share it with:

  • Shipping Providers (to deliver your orders).
  • Payment Processors (to securely handle payments).
  • Legal Authorities (if required by law or fraud prevention purposes).

6. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, track website traffic, and provide personalized recommendations. You can manage your cookie preferences in your browser settings.

7. Your Rights

You have the right to:

  • Request access to your personal data.
  • Correct or update your information.
  • Request data deletion (subject to legal retention requirements).
  • Opt-out of marketing emails at any time.

8. Cancellation Policy

We understand that mistakes can happen, and customers may need to cancel an order.
Please review our cancellation terms below:

8.1 Cancellation Window

Orders may be canceled within 12 hours of purchase, provided the order has not yet been processed or shipped.

8.2 Orders Already Shipped or Packed

Once an order has been packed, dispatched, or shipped, cancellation is no longer possible.
In such cases, customers may proceed with a return or exchange (subject to our Return & Refund Policy, if applicable).

8.3 How to Request a Cancellation

To request a cancellation, please contact us immediately at:
📧 jianli_enterprise@outlook.com
Include your Order Number, Name, and Reason for Cancellation.

8.4 Refund for Cancelled Orders

Approved cancellations will be refunded to the original payment method.
Please allow 7–14 working days for the refund to appear, depending on your bank or payment provider’s processing time.

9. Governing Law

  • These Terms and Conditions are governed by the laws of MALAYSIA.
  • Any disputes shall be resolved in the courts of MALAYSIA.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the revised date.

11. Contact Us

If you have any questions about our Privacy Policy, please contact us at jianli_enterprise@outlook.com.