1. Non-Exchangeable and Non-Refundable Items
All items sold are strictly non-exchangeable and non-refundable, except under the following circumstances:
- The merchant has delivered the wrong item.
- The item received does not match the specifications, description, features, or other information stated on the website.
- The item is spoiled, damaged, or defective upon delivery.
- The delivery exceeds the timeframe stated in the company’s Shipping Policy.
2. Evidence Required for Refund Requests
To submit a return or refund request, customers must provide the following supporting evidence:
- A clear and continuous unboxing video showing the parcel in its unopened condition, including the shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, order details, and/or any additional supporting documents requested by the company.
All return and refund requests must be submitted to jianli_enterprise@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period, or requests that do not include the required supporting evidence stated above, will not be accepted or processed.